Where the watch requires repair or replacement because it is of unacceptable quality or because of major failure then:. The following items are covered under this warranty for the Owner's Lifetime or the Product's Lifetime whichever is shorter:. In this section 5 of these General Terms And Conditions Of Purchase, the following terms have the following meanings:. Owner Lifetime: the lifetime of the individual purchasing the product or the lifetime of the first person the product is gifted to.
Owner lifetime ceases if ownership of the product is subsequently transferred to another party. Product Lifetime: the reasonable lifetime of the product. This lifetime ceases at the point where the product is altered from its original form as described in the Certificate of Authenticity. Professional Care Plans are available in both 3 year and lifetime packages. The terms and conditions of the Professional Care Plan can be accessed here. All Michael Hill repaired goods come with an exclusive 3 month guarantee on quality of workmanship from the date such goods are collected from Michael Hill.
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If you are not completely satisfied with the quality of workmanship of any repaired item, simply bring your repaired item and the relevant Michael Hill receipt to the Michael Hill store where the goods were left for repair. If the workmanship of your item is not of an acceptable quality in the reasonable opinion of a qualified jeweller, we will refund the repair cost or repair the item again. Damage resulting from the mistreatment of jewellery is not covered by this guarantee.
The invoice is addressed and issued to the relevant insurer. There is no refund or exchange for insurance items for Change of Mind. Refunds for other valid reasons will only be to the extent of the amount paid by the Customer. It's in the bag.
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Clearance Online Exclusive Shop All. Please note that: items purchased from a Michael Hill store may only be returned to or refunded at a Michael Hill store located in the country of purchase. Refunds of cash payments will be made by cheque, direct credit or to a debit card in the name of the Customer. For online returns via post, please contact our Customer Care team on or online michaelhill.
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Should you wish to contact us with any queries in relation to our 30 day Change of Mind policy, we can be contacted at: Michael Hill 7 Smallwood Place, Murarrie Layby If the sale is made to the Customer by way of layby, title to and property in the goods will not pass to the Customer until the purchase price has been paid in full.
Warranties offered by Michael Hill Michael Hill offers a 12 month limited jewellery warranty and a 3 year limited watch warranty.
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The business providing these limited warranties is Michael Hill Jeweller Limited company number: , which can be contacted at: Postal address: 7 Smallwood Place, Murarrie Australia; Telephone: ; or Email: online michaelhill. Where the jewellery requires repair or replacement because it is of unacceptable quality or because of major failure then: if the cost of returning the jewellery to a Michael Hill store is significant because of the nature of the failure or because of the size or weight of the jewellery, we will collect the jewellery from you within a reasonable time; and if the cost of returning the jewellery to our store is not significant, you are responsible for this cost.
You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the jewellery to us for repair, replacement or return. Where the watch requires repair or replacement because it is of unacceptable quality or because of major failure then: if the cost of returning the watch to a Michael Hill store is significant because of the nature of the failure or because of the size or weight of the watch, we will collect the watch from you within a reasonable time; and if the cost of returning the watch to our store is not significant, you are responsible for this cost.
You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the watch to us for repair, replacement or return.
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The following items are covered under this warranty for the Owner's Lifetime or the Product's Lifetime whichever is shorter: We will replace, free of charge, any diamond covered by this warranty if it chips, breaks, or is lost from its original setting during normal wear. This includes the labour and materials necessary to set the replacement diamond 'normal wear' is damage that naturally and inevitably occurs as a result of normal wear or aging.
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It is not damage from a knock or a blow ; The diamond content of the item is guaranteed to be a natural diamond with each of the characteristics stated in the Certificate of Authenticity; and The metal content of the item is guaranteed to be the stated purity on the Certificate of Authenticity.
How can you make a claim? To make a claim under this warranty, the following conditions must be met: In order to make a claim with Michael Hill in relation to our Michael Hill Lifetime Diamond Warranty, you must provide Michael Hill with an original certificate of authenticity for that item. When dirt is noticeable, dampen a cloth in a dilute solution of a neutral detergent, wring out well, and use this cloth to wipe away the dirt. Never use any kind of alcohol such as rubbing alcohol or denatured alcohol because it can cause cracking. Generally speaking, the best thing to do is to refrain from playing with dirty hands.
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